FAQ'S
Q1. CAN I GET A CONFIRMATION OF MY ORDER?
Q2. HOW CAN I PLACE AN ORDER?
Q3. HOW DO I CHECK MY ORDER STATUS?
Q4. HOW DO I USE THE NEW SITE NAVIGATION TOOLS?
Q5. HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Q6. WHAT ARE THE Prokustk STORE HOURS?
Q7. WHAT IS Prokustk' RETURN POLICY?
Q8. WHAT PAYMENT METHODS DO YOU ACCEPT?
Q9. WHEN WILL MY CREDIT CARD BE CHARGED?
Q1. CAN I GET A CONFIRMATION OF MY ORDER?
Yes. Your order confirmation will be sent directly to the e-mail address provided. Please remember to change your spam folder settings to accept mail from prokustk@163.com.
Q2. HOW CAN I PLACE AN ORDER?
It's easy. Just look for the "Add to Cart" buttons that appear on most product pages. Click on the "Add to Cart" button for the product you wish to purchase, then follow the steps to place and purchase your order.
Q3. HOW DO I CHECK MY ORDER STATUS?
When you place an online order you will receive an order confirmation by email. After your order ships, you will receive a shipping confirmation email that will include your package tracking information. If you created an account you can check the status of your order at any time by signing in and going to the My Orders section of your account.
Q4. HOW DO I USE THE NEW SITE NAVIGATION AND SHOP BY TOOLS?
Take one look at our new website and you will notice there has been a drastic change in design. We have spent months coming up with a more functional and easy to use site that we hope will make your shopping experience with us more enjoyable.
Q5. HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
All orders require 1-2 business days of processing time prior to shipping.
All special orders may have an extended processing time prior to shipping
We do not ship on the weekends or holidays.
prokustk@163.com does not process orders during the weekend.
No deliveries will be made on Saturday or Sunday.
prokustk@163.com does not guarantee same day shipping.
FedEx:
FedEx Express Saver - Delivery within 3 business days.
FedEx 2nd Day - Delivery within 2 business days.
FedEx Standard Overnight - Delivery in 1 business day.
UPS:
UPS Guaranteed 3 Day Service - Delivery within 3 business days.
UPS 2nd Day - Delivery within 2 business days.
UPS 2nd Day AM Residential (Not Available).
UPS Next Day Saver - Delivery in 1 business day.
Orders shipping via UPS Guaranteed 3 Day Service may ship via UPS Ground if UPS can guarantee a ground delivery to your shipping address in 3 or fewer days.
International orders are subject to additional handling charges, higher shipping rates, and applicable customs, duties, and taxes, all of which are the responsibility of the customer.
Military APO/FPO - APO/FPO orders welcome! Delivery will take approximately 2 to 6 weeks due to military APO/FPO.
FedEx ships to Hawaii and Alaska via FedEx 2Day only and cannot provide an exact delivery time. If you've selected any other FedEx shipping method prior to choosing a shipping address in Hawaii or Alaska, your shipping method will default to FedEx 2Day and you will be charged accordingly.
FedEx ships to Puerto Rico via FedEx International Economy only. If you've selected any other FedEx shipping method prior to choosing shipping address in Puerto Rico it will default to FedEx International Economy and you will be charged accordingly.
UPS ships to Hawaii, Alaska and Puerto Rico via UPS Ground, UPS 2nd Day and UPS Next Day Saver only. If you've selected any other UPS shipping method prior to choosing a shipping address in Hawaii, Alaska or Puerto Rico, your shipping method will default to the cheapest available UPS shipping method and you will be charged accordingly.
Important Disclaimer: Online prices, selection, specifications, and descriptions may vary or contain errors. Prokustk LLC is not responsible for errors, omissions, incorrect product listings or pricing. The manufacturer or suppliers of the products are responsible for the accuracy of the information presented. Product selection, specifications, and pricing offers are subject to change without notice. Prokustk LLC tries to provide content that is true and accurate as of the date of posting; however, we give no assurance or warranty regarding the accuracy or timeliness of any of the contents.
Q6. WHAT ARE THE Prokustk STORE HOURS
Our friendly after-hours answering service is available between open and close on weekdays and 24 hours Saturday and Sunday. Any queries will be responded to promptly on the next business day.
Q7. WHAT IS Prokustk' RETURN POLICY?
Please click here to be taken to Prokustk' Return Policy.
Q8. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit cards such as: American Express, Visa, MasterCard, Discover® and debit cards with Visa or MasterCard logos.
We do not accept C.O.D. orders.
Q9. WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged when the order is placed.